What do NOC engineers/technicians monitor in a typical NOC?

The NOC is designed to help companies keep the network running at full capacity and to ensure that all network data is protected and backed up in the case of network devices. Although the NOC does a great job on its own, you need to know Network operation and engineers and know who is responsible. After all, without these technical professionals, the Network Opertaion center (NOC) would not be half the money. The four tasks for NOC technicians and engineers are to detect threats and resolve network problems as quickly as possible, network uptime and 24-hour monitoring.

We understand the importance of having highly qualified engineers and technicians to ensure that the NOC works properly. After all, the NOC is still a technological device, which means that many things can go wrong and also require control and action. Here are some things that engineers need to keep track of a standard NOC:

1. Contact the customer

NOC technicians should contact a customer who uses a NOC to keep them updated on NOC issues and updates. In general, technicians are the ones who contact customers most, as they are the ones who contact the company and keep them updated on any problems or who the company calls them when they encounter problems on their side.

2. Monitor automatic reports, incidents and end-user outages

The NOC must be monitored to ensure that the company using the NOC receives timely reports of user incidents and outages reports to ensure that its network is secure and not managed by the company or on behalf of NOC.

3. DNS, firewall, server configuration, correct IP switches and VPNs guaranteed for client networks

NOC services are designed to perform many different tasks for the corporate network, but you need to monitor them to make sure everything is working properly. The task of a NOC engineer and technician is to ensure that the NOC correctly protects the various aspects of the NOC network to ensure that it functions properly and does what the business needs to do. For example, many companies do not have internal technicians who perfectly understand the NOC or its current network. Therefore, technicians and engineers must ensure that the server and firewall settings are correct, among other things, to prevent non-compliance on the corporate network.

4. Respond to warnings / notices according to standard operating procedures

Every NOC has a standard operating procedure that technicians and engineers must follow when checking. Their job is to make sure that if warnings occur during their movement, they respond to them according to the standard operating procedures established for such situations.