NOC services to meet the changing needs of our customers

We have created network management and monitoring solution using an integrated ticketing system to provide effective NOC services to meet the changing needs of our customers and ensure that they receive the best possible support.

We provide customers with a single point of contact on all matters relating to their network through our centralized support and ticketing service. Network alerts from our management system and problems reported by the customer will be reviewed and resolved with a priority level agreed with the customer. Service calls will be distributed to the most suitable engineer with an escalation engineer, who will provide a quick solution if necessary. We may also take responsibility for passing on problems to third parties, such as service providers and network equipment suppliers, if necessary.

OUR CAPABILITIES

• Remote diagnostics;
• Network traffic monitoring and analysis;
• Alarm monitoring and analysis;
• Error logging;
• Configuration backup and restoration;
• Remote network configuration and updating;
• WAN and LAN monitoring;

CUSTOMER BENEFITS

• Client networks remotely managed from UK based NOC;
• NOC is staffed by experienced engineers with knowledge of the networks they are managing;
• Flexible management packages from ad hoc reactive to fully managed support;
• Customers given access to Cloud-based portal to meet their monitoring requirements;