Essential Tools of Network Operation Center Services

Event tracking with the ticket system

Use the ticketing system hastily, seriously and who has been assigned a specific task to follow each issue. The questions that arise from the tickets are designed to explain the problem so that it can be addressed to the right person or service. When the person or department assigned to the activity is unable to complete it, the ticket goes to the next level for correction. The best customer service and priority for each shipment can be done by discussing all the outstanding issues.

Information centralization

The information area is centred around all documents and easily accessible information for all staff. Lessons learned from events should be a constant source of information so that it can be used in the future. Can be used. Experiences should be at the enterprise level and used to achieve future organizational improvements.

Daily and monthly reports to measure the severity of events and progress

Create daily and monthly reports. The daily report should include the last 24 hours and all major events. The root cause must be stated in each solution. Reports help keep NOC managers, transfer managers, and the entire IT department informed of NOC activities and important events. The progress of the team can be assessed by making a monthly report of daily reports. As the process accelerates, more efficient trends and areas of performance that will benefit from improvement will be identified.

Monitoring: NOC has two types of monitoring processes.

Infrastructure Monitoring: Infrastructure monitoring is a data centre, network or server environment. This allows the entire system to be protected from threats by rapid detection.

Monitoring the user experience: Problems are repeated to find practical solutions by imitating the user's actions and behaviours to reveal relevant actions. The real problems expected from consumers can be repeated to find ways to solve and avoid them in the future, making the experience more enjoyable for everyone.

Automation of IT processes

Automation of daily repetitive activities frees up time for more strategic projects. Level 1 teams can help restart services, clear disk space, and reset passwords. MTTR is also reduced in important cases during the automation of IT processes. The required transactions of the system can be managed after hours by starting some workflow.

The benefits of outsourcing and automating all of these services have accelerated the process of troubleshooting. When network and emerging customer issues are addressed remotely, staff are free to do other things. The user experience is facilitated by improvements made through monitoring.