Managed Helpdesk Services (MHS)

IT support is important in both internal and external affairs. Managed IT support services provide your users with a single point of contact for all IT applications. We offer a well-managed IT service that helps clients solve problems and are confident IT support and provision 24 hours a day, 7 days a week, 365 days a year, as well as helping clients. our IT business to control their customers. Our approach to manage IT services closely follows the well-known practices in the field of Electronic Learning.

Through the service centre, users are able to access support services as much as they can so they can get back to work faster. Contact options include phone, email, chat or self-service access through our complete method. IT support helps you reduce costs by increasing productivity. We offer access to all of our contact options and self-service features. From touchscreen support to new and improved ways for users to get help.

Technical assistance

Our support agencies have the expertise and experience to help users handle all IT problems and requests. All our representatives receive training and development. Continuing their training, access to specialized knowledge and tools will enable them to solve problems quickly with the return of active users. Professional agents and self-service centres provide users with technical assistance in the use of advanced software and IT tools. We can also support your custom application with scripts and answers. In addition, agents have remote access to the user's table to check or resolve issues as if they were sitting together.

The IT team, which operates 24 hours a day, 7 days a week, 365 days a year, has workspaces that enable the technology team to develop monitoring and management.

Managing service requests

IT department managed. One way to contact will be to start the process on your behalf if the request comes from an automated system or a user-assisted channel. There is only one number to be established. And the user can get confirmation of the application right away and the level of implementation of it. Professional IT Help desk services can be delivered immediately through our customer service or on the web.

Multiple modes of communication

Users can access enhanced IT support through multiple channels. Representatives help them by phone, chat, and even when comments or questions are sent via email or online. Our expert support is always available and users can always find the best way to schedule and events. they want.